Avery Partners is seeking a contract CRM Consultant, experienced in implementing Salesforce.com, to partner with us on upcoming client projects. The company will have ongoing needs for a CRM Consultant on a project-by-project basis, so we are looking to establish a long-term working relationship with a qualified, reliable consultant resource. Candidates should desire to work for non-profit clients in an enterprise led by a fast-moving social entrepreneur in a work environment that fosters learning, leadership, and collaboration. Our team includes a distributed network of 20 people, with many located in South America that are part of FairSource (fair trade software development).

The CRM Consultant is responsible for partnering with clients on constituent relationship management (CRM) implementations, using the Salesforce.com platform in a manner that is collaborative and professional. The CRM Consultant serves as an analyst, advisor, designer, and project manager for database migration assignments. A successful candidate will have a proven track-record of successfully maintaining productive relationships with external clients in a consulting capacity.

Responsibilities:

• Conduct constituent relationship management (CRM) needs assessments with clients
• Research, analyze, and document client business processes
• Partner with project managers to determine scope of client projects and identify resource needs
• Design and implement customized CRM databases using Salesforce.com
• Plan and execute migration of client s existing databases
• Train clients on how to utilize the system, build reports, and access data
• Provide ongoing support for maintaining data quality, new integrations, and other needs as they arise
• Serve as internal support for Avery Partners s CRM needs for managing client relationships

Requirements:

• Experience in database administration
• Previously served in a consultant role, working with external clients
• Working knowledge of integrating data management and business needs
• Experience with Salesforce.com,
• Salesforce.com certification
• Experience with Javascript, Apex and MS Access, Filemaker, eTapestry, etc. is preferred
• Strong presentation and written communication skills
• Professionalism and courtesy in team and client interaction
• Resourcefulness, flexibility, and creative energy

Preferred:

• Commitment to working with mission-driven organizations
• Willingness to contribute to the broader community by participating in forums, blogging, or writing white papers
• Desire to contribute to a fun work environment