Skill Requirements:

Education: Completion of college/CEGEP/vocational or technical training

Credentials (certificates, licences, memberships, courses, etc.): Associate Computing Professional (ACP), A+ Certification

Experience: 2 years to less than 3 years

Languages: Speak English, Read English, Write English

Specific Skills: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced, Consult user guides, technical manuals and other documents to research and implement solutions, Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Computer and Technology Knowledge: Windows, DOS, JavaOS, Hardware, Networking software, Networking hardware, Networking security , Intranet, Internet, Applications - desktop, Applications - enterprise, File management software, Multimedia Software, Word processing software, Spreadsheet software, Presentation software, Office Suites, Image editing software , Programming software, HTML editing software, Desktop publishing software

Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Manual dexterity, Attention to detail, Ability to distinguish between colours, Sitting, Standing for extended periods

Security and Safety: Criminal record check

Transportation/Travel Information: Public transportation is available

Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning